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Privacy Policy
 
INTRODUCTION
 
Pentland Component Parts Ltd is committed to protecting your privacy.  This page sets out our privacy policy and explains how your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or e-mail address, generally referred to throughout this policy as "personal information") will be used.  Please read this privacy policy carefully to understand our practices regarding your personal information.
Any reference to "you" or "your", means you as a user of our website at http://www.pentlandcomponents.com ("Website").  Any reference to "we", "us" or "our" is to Pentland Component Parts Ltd.
This privacy policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise.  It does not cover third party websites to which we provide links, nor does it cover advertisers.  They may have their own privacy policies and/or terms and conditions of use.
By accessing and continuing to use the Website, you accept the terms of this privacy policy.  Please note that we may update and amend the privacy policy from time to time and any changes will be posted on the Website.  If you do not agree with any of our privacy policy then you should not use the Website.
 
WHAT INFORMATION DO WE HOLD ABOUT YOU AND HOW IS IT COLLECTED?
 
We may collect and process the following data about you:
Details of transactions you carry out through our site and of the fulfilment of your orders.
Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
In addition, in common with many other online services, we may use "cookies" or other devices to store and sometimes track information about you (see section entitled "Cookies" below).
 
HOW DO WE USE INFORMATION ABOUT YOU?
 
We use information about you help us provide you with a more personalised service which is tailored to suit your needs.
Your personal information may be used by us to:
to  monitor, develop and improve the Website, services and your experience;
to ensure that content from our Website is presented in the most effective manner for you and your computer;
to carry out our obligations arising from any contracts entered into between you and us;
to allow you to participate in any interactive features of our Website, when you choose to do so;
process and deal with any complaints or enquiries made by or about you;
investigate any suspected breach of our terms and conditions and to monitor compliance including by way of checking postings or submissions to the Website, retaining forum or chat room exchanges and using keyword triggers to investigate usage that may be inappropriate; and/or
where you are a prize winner, to administer the competition prize and to publish or otherwise make available a list of prize winners.
Where and only where requested by you we will:
send you and keep you updated with information by email, telephone or mail about existing and new services and special offers from us; and/or
send you information by e-mail, telephone or mail about related products or services of selected third parties that may be of interest to you.
To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.
 
WHERE DO WE STORE YOUR PERSONAL DATA?
 
The data that we collect from you will be stored on our servers, both at our head office in Edinburgh and at our website host SquareSpace.com in New York, USA and other SquareSpace.com server locations.  The data that we collect from you may be transferred to, and stored at, a destination outside of these locations. It may also be processed by staff operating outside of our organisation who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
 
AMENDING YOUR INFORMATION
 
Where you register your details for certain services and open a user account that you can then use to access and log on to use those services, you may change or update your user name and password or other details at any time via your account. You must make sure that you update details as soon as possible with any and all relevant changes.
 
COOKIES AND OTHER SUCH DEVICES
 
A cookie is a small amount of data sent from our server and stored on your computer's hard drive.
Cookies that are strictly necessary for the operation of the Website:
Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the sale of products requested by you and without them the Website cannot operate as intended.  
We may also use cookies and other such devices to:
compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way);
allow us to understand who has seen which pages and advertisements on the Website;
to determine how frequently particular such pages and advertisements are visited;
to determine the most popular areas of the Website;
generally in order to monitor usage of the Website;
to allow you to carry information across pages of our Website and avoid having to re-enter information;
within registration to allow you to access stored information;
to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
speed up searches; and/or
within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
hibu, formerly yell.com, has a "pixel" on our website which enables cookies to be dropped onto your machine. These cookies may be used to target you on 3rd party websites within the hibu network. This causes any banner advertisement we place with hibu, on hibu websites, to display when you visit their site(s) having visited ours first. It is a form of behavioural targeted advertising. 
Please visit http://www.youronlinechoices.com to find out more about behavioural targeting and, should you wish, to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, including hibu. 
It is recognised that your consent may be legally required before we can carry some or all of these actions.  In such circumstances we will ensure that we have obtained any necessary consent, in an appropriate form, before processing and/or storing information in the relevant manner.
Browser settings:
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up.  Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.
Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org
 
WILL WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
 
We will not disclose your personal information except as follows:
if Pentland Component Parts Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
we may pass your personal information to our employees and agents to administer the services provided to you by us now or in the future;
we may disclose your personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of our Terms of Use and or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching our Terms of Use or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.
 
CHANGES TO OUR PRIVACY POLICY
 
Any changes we may make to this privacy policy in the future will be posted on this page.
This privacy policy was last updated on 03 February 2014
 
CONTACT DETAILS 
 
You can email us with any questions, queries or complaints to enquiries@pentlandcomponents.com